DELIVERY:

Free shipping items only apply for customers shipping within the contiguous US (48 states).

Shipping Charges are non-refundable.

 

Note: IF YOU ARE AN INTERNATIONAL BUYER PLEASE CONTACT US BEFORE PLACING AN ORDER

RETURNS:

We Accept returns within 15 days from the time the order was shipped. All returns must be authorized by parts2audi

All returns are subject to a 20% restocking fee. We may provide a store credit or a refund to the original payment method used by mutual agreement with the customer.
All products must be returned in new condition in the original packaging that the products were shipped in, including any identifying stickers, manuals or manufacturer information. If the product(s) was shipped in a sealed container, that product must be returned in that same sealed container without evidence of tampering. All returns are inspected, and we may deny a return based on our inspection of the product.Item such as gasket must be clean and unopen package

We do  not accept returns on the following items:

  • Non-Stocking Items (i.e. products that are not regularly stocked.)
  • Special Order Parts, commonly referred to as No Cancel / No Return products
  • Electronic items (i.e. Any products that are controlled by or contains electronic components)
  • VIN coded products (i.e. items ordered specifically for your VIN)
  • Body / Exterior Automotive Panels (i.e. Bumper, Fender, Valance, etc.)
  • Clearance / On Sale Items
  • Limited Quantity Sale Items
  • Scratch and Dent Items

 

Parts2audi reserves the right to refuse delivery of packages that require payment of duties, fees and taxes that have not been prepaid by the sender.

Any products that are returned due to vehicle application errors, shipping errors, product warranty and/or damage claims will be considered on single case basis. Customers are responsible for the cost of returning any product to Parts2audi. In the event that we products that were different from what was ordered, We are only responsible for shipping those products back to the address used on the original order. Customers are responsible for checking the product application guide prior to ordering any item to verify that the parts you have selected are appropriate for your vehicle.